professional cleaning service

What to Know Before Hiring a Professional Cleaning Service

At Pink Shoe Cleaning Crew, we believe in full transparency and providing our clients with all the information they need. Here are some frequently asked questions to help you decide if our professional cleaning services are right for you.

Hiring a professional cleaning service can be a game-changer for maintaining a clean and healthy home, but understanding the process and knowing what to expect can make the experience even smoother. At Pink Shoe Cleaning Crew, we believe in full transparency and providing our clients with all the information they need. Here are some frequently asked questions to help you decide if our professional cleaning services are right for you.

What Can I Expect for the First Clean?

When you hire a cleaning service for the first time, it usually involves a deep cleaning session. This comprehensive initial clean tackles the buildup of dirt and grime, ensuring that your home stays cleaner for longer periods. During this session, our team will also assess the specific needs of your home and discuss any particular preferences or requirements you might have. The goal is to set a solid foundation for regular ongoing cleaning, which will be more maintenance-focused and less intensive.

Handling Pets During Cleaning

We adore pets! However, we do take necessary precautions to ensure the safety and health of both your furry friends and our team.

  • Health Precautions: We do not clean litter boxes, pet urine, or feces due to potential health risks.
  • Aggressive Pets: If you have an aggressive pet, we cannot send house cleaners into a home where the pet is loose. Please inform us about any aggressive pets and detail how they will be contained during cleanings.
  • Roaming Pets: While we are happy to accommodate pets that roam freely in your home, we cannot be held liable for their safety if they get trapped in an area without our knowledge.
  • Curious Companions: For pets that love following people around, please consider confining them to an area where our housekeepers can complete their work efficiently. This helps us ensure that the cleaning process goes smoothly without any delays.

Cleaning Supplies and Equipment

A professional cleaning service should always provide their own cleaning supplies and equipment. At Pink Shoe Cleaning Crew, we use high-quality, EPA-approved, and pet-safe cleaning solutions. This means you won’t need to worry about purchasing additional products or equipment—we bring everything necessary to deliver outstanding results.

Preparing for the Arrival of Cleaners

Before the cleaners arrive, it’s helpful to clear the floor of any objects, such as pet toys or clothing items. This allows the cleaning crew to work efficiently and effectively. Additionally, during winter months, please ensure that sidewalks and driveways are cleared to avoid any potential injuries. Securing valuables and important items is also a good practice to prevent any accidental damage.

Cancellation Policies

Our business model focuses on anticipating the level of cleaning needed at each appointment. Cancellations that are not rescheduled create the need for more time for the following cleaning and can be unpredictable in workload.

We enforce a fee at the cleaning following any appointment cancellation, that allows us to cover our additional time spent due to the longer time between cleanings. This is only enforced if you cancel a cleaning.  Reschedules will be accommodated to the best of our ability, and usually, we are able to find a spot that works. We will not charge this additional fee if we need to cancel due to events typically related to weather (snow).

Cleaning fee for the appointment after cancellation (after tax amount):

  • Weekly Cancellation Fee: $25.00
  • Bi-Weekly Cancellation Fee: $40.00
  • Monthly Cancellation Fee: **Cleaning will be charged at an hourly rate.

Embracing Professional Help

At Pink Shoe Cleaning Crew, we understand that your time is valuable. Instead of spending hours cleaning, you can focus on enjoying life and leave the cleaning to us. Our team is dedicated to meeting your cleaning goals with services tailored to your needs, whether it’s weekly, bi-weekly, or monthly cleaning sessions. Ultimately, our goal is to make your life easier and your space more enjoyable.

These are just the basics. We know that you may have a lot of questions before inviting us into your personal space. For a more comprehensive overview, hop over to our FAQs page or give us a call and we’ll walk you through the process and answer any questions you have.

And last but not least, if you’d like to know what our clients have to say about their Pink Shoe Cleaning Crew experience, check out our over 400 Google reviews.

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